Design Histories

  1. Connecting sections and data

    How we connected separate sections and data to reduce duplication and improve the service overall user experience.

  2. Find and select a UK address

    Improving the user experience for the majority of the users, adding a UK postcode search functionality.

  3. An Account home page re-design

    Changing the account home page to provide feedback to the user on their progress through the initial journey and timestamps for a returning user.

  4. A New Start page

    Creating a ‘Start a service’ page for the Suppliers information service.

  5. Address replicator (Basic Information)

    Enhancement to enable address reuse, thus saving time and improving accuracy.

  6. The Role of Hint Text

    The importance of providing additional contextual information, often referred to as Hint Text.

  7. The Ultimate goal

    The whole purpose of this service is to allow suppliers to share their core data, how are we improving this goal.

  8. Full disclosure

    When staged disclosure aka one thing per page does not work, and progressive disclosure does not fit the context.

  9. Dealing with complexity

    The single biggest pain point was the ‘Connected Persons’ part of the journey, 100% of the users struggled in some way.

  10. Aligning with policy

    The decision to use one pattern of design over another, in order to align with policy intent.